Storage Queens Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Queens Park provides storage and related removal services within the United Kingdom. By placing a booking, paying a deposit or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, partnership, company or organisation that contracts with Storage Queens Park for storage, removal or associated services.
Company means Storage Queens Park, the provider of storage, removal and associated services.
Goods means any items, furniture, effects or property that we pack, remove, transport, store or otherwise handle under this agreement.
Services means any storage, removal, packing, unpacking, handling, loading, unloading, or related services provided by the Company.
Storage Facility means the premises or units where the Goods are stored under this agreement.
2. Scope of Services
The Company provides storage services, including short term and long term storage of domestic and business goods, and may also provide related removal and handling services such as collection, delivery, packing and loading. The exact scope of Services will be set out in your quotation and booking confirmation.
Any additional Services requested after the initial booking, including changes to collection or delivery addresses, dates, times, or the volume of Goods, may incur additional charges. The Company will notify you of any such charges before performing the additional Services where reasonably possible.
3. Booking Process
All bookings are subject to availability and to acceptance by the Company. A booking is considered provisional until you have accepted our written quotation and, where applicable, paid any required deposit. Verbal quotes are provided for guidance only and are not binding.
The Client is responsible for providing accurate and complete information when requesting a quotation, including but not limited to access details at collection and delivery addresses, the number and type of items, whether any items are unusually heavy or bulky, and any special handling requirements. If the actual work differs significantly from the information provided, the Company reserves the right to amend or withdraw the quotation and to charge for any additional work required.
Bookings for storage space are based on an estimated volume. If the Goods exceed the capacity originally booked, the Company may allocate additional storage space, where available, and adjust the charges accordingly.
The Company may refuse or cancel any booking where it reasonably considers that the work cannot be carried out safely, lawfully or within the constraints of the facilities and equipment available.
4. Quotations and Charges
Unless otherwise stated in writing, quotations are based on the information supplied by the Client and are valid for a limited period from the date of issue. Quotations do not include customs duties, tolls, parking charges, congestion charges or any third party fees, unless explicitly stated.
The Company may charge additional fees where:
There are delays outside the Companys control at collection or delivery locations.
Access is restricted or more difficult than disclosed, for example due to stairs, narrow doorways, lack of lifts or long carrying distances.
The Client requests additional packing, unpacking, dismantling or reassembly of items.
There are changes to the number of items, the volume of Goods, addresses or dates after the quotation is issued.
Additional storage space or extended storage time is required.
All charges will be subject to applicable taxes where required by law.
5. Payments and Billing
Unless otherwise agreed in writing, storage fees are payable in advance. The Company may require a deposit to secure your booking for removal and storage services. The amount and due date of any deposit will be stated in your quotation or booking confirmation.
For ongoing storage, payments are usually taken on a recurring basis in line with the agreed billing cycle, such as weekly or monthly. The Client must ensure that payments are made on or before the due date. Late or missed payments may result in additional charges, suspension of Services, or termination of the storage agreement.
The Company accepts payment methods as notified to you during the booking process. All payments shall be made in pounds sterling unless otherwise agreed.
If any invoice or charge remains unpaid after the due date, the Company may charge interest on the outstanding amount at a reasonable rate, from the due date until payment is received in full. The Company may also recover from the Client any costs reasonably incurred in enforcing payment, including collection agency fees and legal costs.
The Client shall not be entitled to withhold or set off any amounts against sums due to the Company unless required to do so by law or agreed in writing by the Company.
6. Cancellations and Changes
The Client may cancel or amend a booking by notifying the Company in writing. The date of cancellation will be the date on which the Company receives the notice.
For removal services associated with storage, the following cancellation charges may apply, unless otherwise specified in your quotation or booking confirmation:
If you cancel more than a specified number of working days before the scheduled service date, no cancellation fee may be payable, save for any non-refundable third party costs already incurred by the Company.
If you cancel within a shorter notice period, a reasonable percentage of the quoted charges may be payable as a cancellation fee, to reflect the time reserved and any costs incurred.
For ongoing storage services, you may terminate your storage agreement by giving the notice period set out in your contract or booking confirmation. Fees remain payable up to and including the end of the notice period. If you vacate the storage space before the end of the period covered by your most recent payment, refunds are at the discretion of the Company unless otherwise agreed in writing.
The Company may cancel or suspend the Services if the Client fails to pay any sum when due, becomes insolvent, or is otherwise in material breach of these Terms and Conditions. Where practicable, the Company will give notice before taking such action.
7. Access to Storage and Client Responsibilities
The Client is responsible for ensuring that the Company has suitable access to the premises for collection and delivery of Goods, including suitable parking and any required permissions. The Client is also responsible for obtaining and maintaining any permits, permissions or approvals required for loading and unloading.
Where the Client is permitted to access the Storage Facility directly, such access shall be during the Companys stated opening hours and subject to any security procedures in place. The Client must comply with all site rules, health and safety requirements and reasonable instructions of the Companys staff.
The Client shall ensure that all Goods are properly packed, secured and labelled, unless packing services are provided by the Company. Fragile items must be clearly identified. The Client must not store or ask the Company to handle any items that are prohibited under these Terms and Conditions.
8. Prohibited and Restricted Items
The Client must not store, or request the Company to remove or handle, any of the following items:
Any goods that are illegal, stolen or obtained unlawfully.
Explosives, weapons, ammunition or similar items.
Flammable, combustible or hazardous materials, including gas bottles, paints, solvents, chemicals, oils and fuels.
Perishable items likely to degrade, attract pests, or cause odours, including food and plants.
Animals, livestock or any living organism.
Waste materials, including any items intended for disposal as rubbish.
Any other items that the Company reasonably considers to pose a risk to persons, property or the environment.
The Client must notify the Company if any items require special handling due to their value, fragility or other characteristics. The Company may refuse to handle certain items or may impose additional conditions or charges.
9. Waste Regulations and Disposal
The Company operates in accordance with applicable waste regulations in the United Kingdom. The Client acknowledges that the Company is not a general waste carrier and will not remove, transport or dispose of rubbish or waste, except by prior written agreement and subject to additional charges.
The Client must not use the Storage Facility for the dumping or abandonment of waste materials. Any unauthorised waste left in or around the storage unit or facility may be removed and disposed of by the Company, and the Client will be charged the full cost of removal, transport and disposal, together with a reasonable administration fee.
Where the Company agrees to dispose of specified items on the Clients behalf, the Client confirms that they are the owner of those items or have full authority from the owner to arrange disposal. The Client authorises the Company to determine the appropriate method of disposal, including reuse, recycling or landfill, in compliance with applicable regulations.
10. Liability and Risk
All Services are provided with reasonable care and skill. However, the Companys liability is subject to the limitations set out in this clause.
The Company will not be liable for any loss or damage to Goods unless caused by the proven negligence or breach of duty of the Company, its employees or agents. The Client is responsible for arranging appropriate insurance cover for the full value of the Goods, whether in transit or in storage. Any insurance arrangements offered by the Company will be subject to separate terms and conditions.
The Companys total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount per item or per consignment, as specified in the quotation or other documentation provided to the Client. Where no specific limit is stated, the Companys liability shall not exceed a reasonable market value of the affected Goods, up to an overall cap proportionate to the service charges.
The Company shall not be liable for any of the following:
Loss or damage arising from wear and tear, inherent defects, atmospheric or climatic conditions, or gradual deterioration.
Loss of data, digital content or software.
Indirect or consequential losses, including loss of profits, loss of business, loss of opportunity or loss of enjoyment.
Loss or damage arising where the Client has failed to properly pack and secure items, or has not complied with these Terms and Conditions.
Any loss or damage that arises from events beyond the reasonable control of the Company, including but not limited to acts of God, extreme weather, fire, flood, pandemic, industrial action, terrorism, or interruption of utilities.
The Client shall indemnify the Company against any claims, losses, damages or expenses suffered by the Company as a result of the Clients breach of these Terms and Conditions or of any applicable laws or regulations.
11. Insurance
The Client is strongly advised to maintain suitable insurance for the full replacement value of the Goods while they are being moved, handled or stored by the Company. Any insurance arranged through or recommended by the Company will be subject to separate policy terms, exclusions and conditions.
The existence of any insurance cover does not extend or increase the liability of the Company beyond the limits set out in these Terms and Conditions.
12. Right of Lien and Sale of Goods
If any sums due to the Company remain unpaid for more than a reasonable period, the Company shall have a lien over the Goods and may retain them until all outstanding amounts, including storage charges, interest and costs, are paid in full.
If the Client fails to pay the outstanding sums after reasonable notice, the Company may, as a last resort, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding balance. Any surplus, after deduction of all costs and charges, will be held for the Client. If the sale proceeds are insufficient to clear the outstanding balance, the Client remains liable for the shortfall.
13. Termination of Storage
Either party may terminate the storage agreement by giving the notice period specified in the contract or booking confirmation. On termination, the Client must arrange for the removal of all Goods from the Storage Facility by the end of the notice period and must leave any storage unit clean and free of rubbish.
If the Client fails to remove the Goods on termination, the Company may continue to charge storage fees and may, after reasonable notice, exercise its rights under the lien and sale of goods provisions.
14. Data Protection and Privacy
The Company will collect and process personal information about the Client for the purposes of providing Services, managing the contract, processing payments and complying with legal obligations. The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom.
The Client is responsible for ensuring that any personal data contained within items stored, such as documents or devices, is adequately backed up and protected. The Company does not accept responsibility for loss of personal data.
15. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of the Services, you should notify the Company as soon as possible so that the issue can be investigated and, where appropriate, remedied. Complaints should be raised in writing, providing full details and any supporting information.
The Company will aim to respond to complaints promptly and to seek a fair and reasonable resolution. If a dispute cannot be resolved through our internal process, you may be entitled to use alternative dispute resolution schemes or take legal action in accordance with the governing law and jurisdiction clause.
16. Changes to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulations, industry practice or the Companys operations. The latest version will apply to all new bookings. For ongoing storage contracts, any material changes will be communicated to the Client with appropriate notice, and continued use of the Services after the effective date will constitute acceptance of the updated terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any non contractual obligations arising in connection with them, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and Conditions or the provision of Services by the Company, subject to any rights you may have as a consumer to bring proceedings in your local court.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral.
