Storage Queens Park Privacy Policy
This Privacy Policy explains how Storage Queens Park collects, uses, shares and protects personal data relating to all Storage Queens Park customers in our service area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our storage services or interacting with us as a customer or prospective customer, you acknowledge that you have read and understood this Privacy Policy. We may update this Policy from time to time and will always process personal data in line with the law in force at the time.
Who this Privacy Policy applies to
This Privacy Policy applies to all Storage Queens Park customers and prospective customers in our local area, including individuals and representatives of business customers who contact us, request a quote, sign a storage agreement, visit our premises, or otherwise use our services.
It also applies to individuals whose personal data we receive in connection with our services, such as emergency contacts, authorised users of a storage unit, payers of invoices, or persons whose details appear on communications relating to a customer account.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details: name, postal address, billing address, date of birth, customer or account numbers, and similar identifiers.
Contact information: email address, contact preferences, and correspondence records relating to enquiries, bookings and support.
Contract and account information: details of storage units rented, contract dates, payment history, invoices, and communications relating to your account.
Financial information: limited payment and billing details necessary to process payments, such as partial card details or transaction references. Full card details are handled by our payment service providers and are not stored by us where this is not necessary.
Security and access information: CCTV footage captured on our premises, visitor logs, access control information such as entry times and unit access records where applicable.
Technical and usage information: information about how you use our services, such as the time and date of interactions, enquiry details, and any preferences you provide to us directly.
We do not seek to collect special category data such as health information or data relating to criminal convictions, and we ask that you do not provide such information unless it is strictly necessary and you are comfortable for us to handle it.
How we collect personal data
We collect personal data in several ways:
Directly from you when you request a quote, make a booking, sign a contract, pay invoices, visit our premises, contact us by post or other communication channels, or complete forms.
From your use of our site or services, such as information generated during your interactions, access control logs, or security footage recorded on our premises.
From third parties, such as payment processors, credit reference or identity verification providers where used, or other parties who are authorised to share information with us in connection with a customer account.
Lawful basis for processing
We only process personal data where we have a valid legal basis under data protection law. Depending on the context, we may rely on:
Contract: to take steps at your request before entering into a contract and to perform our contract with you, such as setting up your storage unit, administering payments, managing your account and providing customer support.
Legal obligation: to comply with legal and regulatory requirements, such as record keeping, tax obligations, and responding to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate business interests, provided your rights and freedoms do not override these interests. This includes managing our relationship with customers, maintaining the security of our premises, preventing fraud, improving our services, and handling queries or complaints.
Consent: in limited cases where we rely on your explicit consent, such as for certain marketing communications where consent is required by law. You may withdraw consent at any time, which will not affect processing carried out before the withdrawal.
How we use personal data
We use personal data for the following purposes:
To provide storage and related services, including setting up and managing your account, handling bookings, and administering contracts.
To process payments, issue invoices, manage debt collection where necessary, and keep financial records.
To communicate with you about your account, your storage unit, changes to our services, and responses to your enquiries.
To maintain the safety and security of our premises, staff, customers and stored goods, including through CCTV monitoring and access control systems.
To comply with legal obligations, regulatory requirements, and to cooperate with competent authorities where legally required or permitted.
To manage and improve our services, including internal administration, quality assurance, training, and service development.
To send you marketing information about our services and offers where permitted by law and in line with your preferences.
Data sharing and processors
We may share personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy, including:
Service providers acting as data processors who support our operations, such as providers of payment processing, customer management systems, data storage, security and CCTV maintenance, document management, or professional advisors.
Insurance providers, debt collection agencies and legal representatives where needed to protect our rights, recover debts, or handle disputes.
Public authorities, regulators, law enforcement agencies or courts where we are legally required to do so or where it is necessary to protect our rights, property or safety or that of our customers or others.
Where we use data processors, we require them to process personal data only in accordance with our instructions, to keep it secure, and to comply with data protection laws.
International data transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area by our service providers, we will ensure that appropriate safeguards are in place. These may include adequacy regulations or standard contractual clauses approved under data protection law, together with additional safeguards where appropriate.
Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
In general, customer account and contract information will be retained for the duration of the contract and for a period afterwards to deal with any queries, disputes or legal requirements. CCTV footage and access logs are kept for shorter periods unless they are needed to investigate an incident or comply with legal obligations.
When personal data is no longer required, we will securely delete or anonymise it in line with our data retention policies.
Security of personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage arrangements and the use of reputable service providers.
While we work to protect personal data, no system can be completely secure, and we cannot guarantee absolute security. We do however take reasonable steps to minimise risks and respond promptly to any suspected data incidents.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: the right to request confirmation of whether we process your personal data and to receive a copy of that data together with information about how it is used.
Right to rectification: the right to have inaccurate or incomplete personal data corrected or completed.
Right to erasure: the right to request deletion of your personal data where there is no good reason for us to continue processing it, subject to legal and contractual obligations.
Right to restriction: the right to request that we limit the processing of your personal data in certain circumstances.
Right to data portability: the right, in some cases, to receive personal data you provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.
Right to object: the right to object to processing based on our legitimate interests, including profiling, and to object at any time to direct marketing.
Right to withdraw consent: where we rely on consent, the right to withdraw that consent at any time.
If you wish to exercise any of these rights, you can contact us using the usual communication channels you use as a Storage Queens Park customer. We may need to verify your identity before fulfilling your request and will respond within the timeframes required by law.
Complaints and further information
If you have concerns about how we handle your personal data, we encourage you to raise them with us in the first instance so we can try to resolve them. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any significant changes will be communicated where appropriate, and the updated version will apply from the date it is made available.
This Privacy Policy applies to all Storage Queens Park customers and prospective customers within our local area who use or enquire about our storage services.
