Queenspark Storage Service Terms and Conditions
These Terms and Conditions set out the basis on which Queenspark Storage provides storage services to customers in the United Kingdom. By making a booking, paying a deposit, accessing a storage unit, or otherwise using our storage services, you agree to be bound by these terms. Please read them carefully before proceeding with any reservation or occupancy. If you do not agree with any part of these terms, you should not complete the booking process or use the service.
Throughout these Terms and Conditions, the expressions “we”, “us” and “our” refer to Queenspark Storage, and “you” or “your” refer to the customer, account holder, or any person authorised by the customer to use the service. These terms apply to all standard storage arrangements, including short-term and longer-term self-storage and associated services provided by us.
Your use of Queenspark storage services is subject to these terms as well as any booking confirmation, site rules, inventory declarations, or written instructions we provide from time to time. If any separate written agreement conflicts with these terms, the separate agreement will apply only to the extent of that conflict. All other provisions remain in full force and effect.
1. Booking Process
A booking for Queenspark Storage can be made through the channels we make available at the time of reservation. A booking is not confirmed until we have accepted it and, where applicable, received any required payment or deposit. We reserve the right to refuse, cancel, or amend a booking before confirmation if we reasonably believe that the booking may breach these terms, the law, safety requirements, or site capacity limits.
When booking, you must provide accurate and complete information, including your name, address, contact details, identity information where requested, and a clear description of the items to be stored. You must ensure that all information supplied is correct and kept up to date. If any material information changes before or during the storage period, you must tell us without delay.
A booking may require selection of a storage unit size, a start date, and the expected duration of storage. The size of unit chosen is your responsibility, and we do not guarantee that a unit will suit your needs unless we have specifically agreed this in writing. Storage availability may change, and the booking process does not create any right to a specific unit unless confirmed by us.
2. Access and Use of the Storage Unit
You are responsible for ensuring that any items placed into storage are suitable for storage in a non-controlled environment unless a specific service has been agreed. You must use the unit responsibly, keep it locked where required, and comply with all site instructions, notices, and reasonable directions given by our staff. Access may be restricted for safety, maintenance, compliance, or operational reasons.
Only persons authorised by you may access your storage unit. You remain responsible for the acts and omissions of anyone you permit to use your account, keys, codes, or access devices. You must not share access credentials with any unauthorised person and must notify us immediately if you suspect loss, misuse, or unauthorised access.
You must not use the storage unit for any purpose other than storing permitted goods. The unit must not be used for living, sleeping, business trading that requires public footfall, hazardous activity, or any illegal purpose. We may inspect the unit where permitted by law or where we reasonably suspect breach of these terms, risk to safety, or a requirement under law or regulation.
3. Payments, Charges, and Deposits
All charges for Queenspark storage services must be paid in advance unless we have agreed another arrangement in writing. Fees may include rent, administration charges, deposits, late payment charges, lock charges, cleaning charges, disposal charges, or any other service-specific amounts notified to you. Prices may change on renewal or where permitted by the terms of your booking.
Payment methods accepted may vary, and you are responsible for ensuring that payment is made on time and in full. If a payment is declined, reversed, or fails for any reason, you remain liable for the outstanding amount and any associated costs. We may suspend access to the storage unit until all overdue sums have been paid.
Where a deposit is required, it is held as security against unpaid sums, damage, cleaning, replacement of locks or keys, and any breach of these terms. Subject to deductions properly due to us, any balance of the deposit will be returned within a reasonable time after the end of the storage period and after you have removed all items and returned any access devices as required.
4. Late Payment and Non-Payment
If any amount remains unpaid after the due date, we may charge reasonable administration or default fees where permitted by law and may also charge interest on overdue sums at the statutory rate or at any lower rate stated in your booking confirmation. Continued non-payment may result in suspension of access, enforcement of our contractual rights, and termination of the storage agreement.
You agree that we may take reasonable steps to recover unpaid debts, including using debt recovery services or legal proceedings, where necessary. You will be responsible for any reasonable costs we incur in recovering overdue amounts, to the extent permitted by law.
Failure to pay does not cancel your obligations under these Terms and Conditions. All sums due remain payable until the account is settled in full, including sums arising after termination if they relate to your occupancy or any breach by you.
5. Cancellations, Notice, and Termination
If you wish to cancel a booking before the storage period starts, you must notify us in accordance with the cancellation instructions provided at the time of booking. Whether a refund is available will depend on the stage of the booking, any services already supplied, and any non-refundable charges clearly disclosed to you. If the booking has already commenced, separate notice requirements may apply.
Either party may terminate the storage arrangement in accordance with the notice period stated in the booking confirmation or, if none is stated, on reasonable notice. You must remove all stored goods, clean the unit to a reasonable standard, and return any keys, codes, or access devices by the end of the notice period or by the agreed termination date.
We may terminate the agreement immediately by notice if you commit a serious or repeated breach, fail to pay amounts due, store prohibited items, create a safety risk, or act unlawfully. In such cases we may restrict access, retain goods where legally permitted, and pursue any outstanding sums or losses arising from the breach.
6. Liability and Insurance
Queenspark Storage will take reasonable care in providing the storage service, but you acknowledge that storage involves inherent risks, including risks arising from the nature of the goods stored, packaging, and circumstances beyond our control. Except where required by law, we are not responsible for loss or damage caused by events outside our reasonable control, including theft, fire, flood, storm, infestation, condensation, vermin, or deterioration of goods over time.
You are strongly encouraged to maintain your own insurance covering the full replacement value of all goods stored and any associated risks. Any insurance arranged by us, if available, will be subject to its own terms and exclusions and does not remove your responsibility to insure adequately. You remain responsible for ensuring that your goods are properly packed, labelled, secured, and suitable for storage.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Subject to that, our liability for loss or damage will be limited to the extent permitted by law and, where relevant, to the amount specified in any applicable service agreement or insurance arrangement.
7. Customer Responsibilities and Prohibited Goods
You must not store any item that is unlawful, dangerous, stolen, contaminated, perishable, environmentally harmful, or otherwise unsuitable for storage. Prohibited goods typically include, without limitation, explosives, firearms, ammunition, gas cylinders, petrol, diesel, chemical waste, toxic substances, radioactive materials, live animals, and any item whose storage is restricted by law or regulation.
You must provide accurate information about the nature and value of the goods stored and must notify us if your storage contents change in a way that affects safety, insurance, or compliance. If you fail to disclose relevant information and loss, damage, or a claim arises, you may be responsible for any resulting cost or liability.
You are responsible for securing your goods in appropriate packaging and for ensuring that items are fit for storage. We do not inspect individual packages unless required to do so for lawful, operational, or safety reasons. We are not liable for damage arising from inadequate packing, unsuitable containers, inherent vice, moisture, or deterioration of stored goods.
8. Waste Regulations and Environmental Compliance
Where you use Queenspark storage services, you must comply with all applicable waste laws and environmental rules. You must not leave waste, discarded packaging, unwanted furniture, electrical items, liquids, hazardous materials, or any other refuse in a storage unit, common area, or access route unless we have expressly agreed to accept such material as part of a separate lawful service.
If you remove goods from storage, you are responsible for taking them away lawfully and disposing of any waste in accordance with applicable regulations. You must not use the unit as a dumping place or abandon items at the end of the storage term. Any cleaning, removal, treatment, or disposal we must arrange because of your breach may be charged to you in full, including reasonable labour, contractor, transport, and regulatory costs.
You must comply with all environmental, recycling, and waste segregation requirements applicable to the items you store and the manner in which you dispose of them. If any item is classed as controlled waste, hazardous waste, electrical waste, or another regulated category, you must follow the law applicable to its handling, transfer, and disposal. We may require evidence of lawful disposal where appropriate.
9. Our Right to Refuse, Move, or Deal with Goods
We may refuse to accept goods, move them to another unit, or take protective action if necessary for safety, compliance, maintenance, or the efficient operation of the site. We will usually give reasonable notice where practicable, but may act immediately where urgent action is required to prevent harm, unlawful use, or damage.
If you fail to remove your goods by the end of the storage term or after termination, we may exercise any rights available to us under these terms and under applicable law. This may include storage of the goods at your risk and cost, charging continuing fees, and, where permitted by law, sale or disposal of the goods after proper notice procedures have been followed.
Any sale proceeds, after deducting amounts owed to us and reasonable costs, will be dealt with in accordance with legal requirements. If the proceeds are insufficient to cover sums due, you remain liable for the shortfall.
10. Data, Notices, and Communication
We will use the contact details you provide for service-related communications, including booking confirmations, payment reminders, notices of termination, and important updates about the storage unit or site rules. You must ensure that your contact information remains accurate and that you can receive notices promptly.
Any notice given by us may be delivered by email, post, text message, account message, or any other reasonable method. A notice will be treated as received in accordance with the timing rules stated in the notice or, if none are stated, when it would ordinarily be received in the normal course of communication.
You agree that we may retain and process personal data in accordance with applicable UK data protection law and our privacy practices as they apply to the service. Data will be used only for legitimate business, contractual, compliance, and legal purposes, subject to any rights you may have under law.
11. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in law, industry practice, insurance requirements, payment systems, operational processes, or service features. Any changes will apply from the date stated in the revised version or, where appropriate, to future bookings only.
If a change materially affects an ongoing storage arrangement, we will take reasonable steps to notify you. Continued use of the storage service after the effective date of revised terms constitutes acceptance of the updated terms, provided the change is lawful and properly communicated.
If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue in full force and effect. A failure or delay by us in enforcing any right does not waive that right.
12. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If the storage arrangement is entered into with a customer based in Scotland or Northern Ireland, mandatory local consumer protections or legal rules may apply where relevant.
The courts of England and Wales will have jurisdiction over any dispute arising from or relating to the service, subject to any mandatory rights you may have as a consumer under applicable law. Nothing in this clause prevents either party from seeking urgent interim relief where appropriate.
By using Queenspark Storage, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms are intended to provide a clear and fair framework for the use of our storage services while preserving the rights and obligations of both parties.